Top IT Support Challenges Facing Pittsburgh Businesses (With Solutions)

Technology is the backbone of most organizations. It helps connect teams and lets employees work smarter, not harder. There are many applications and technologies available, catering to different industries.

The result is a large swathe of choices for leaders to choose from, with each one claiming to be better than the next. It’s hard to make the right choice unless you have a solid understanding of what challenges the tech needs to solve.

For organizations in Pittsburgh,IT support expertise can be a valuable resource when contemplating these types of decisions. Juggling smaller budgets, knowing which technologies will deliver the most benefits, and data security are also challenges that many leaders are grappling with.

In this article, we address these top IT support challenges facing Pittsburgh businesses and how they can be solved. Let’s start with the latest technology trends.

1. Adapting to Tech Acceleration

It is already challenging trying to keep up with the latest versions of technology. Now with entirely new types of technology, such as generative AI, it’s even harder. Even Microsoft has an AI tool you can use –Microsoft Copilot.

But this challenge is not just about deciding which technology is best, it’s about adapting your teams to new platforms. Newer technologies have different system requirements, user experiences, and may not run well on older systems. There’s a lot to consider when trying to adapt to keep up with tech.

However, by leveragingIT support in Pittsburgh, organizations can gain a better understanding of the benefits of these newer technologies and how they can be applied.

“By handing over our everyday menial brainwork – obtaining information, scheduling, managing compliance, organizing ideas, structuring projects – to [technology and] AIs, we will find ourselves with more time to leverage our truly human skills.”

- Bernard Marr, Best-selling Author & Thought Leader via Forbes

With this IT expertise comes the knowledge of how to match your system requirements to the right application. This includes ensuring that there is no downtime with existing systems and that your employees have agood digital experience.

2. Shortage of IT Expertise & Budget

It’s not just organizational leaders who are struggling to keep up with advances in technology. IT leaders are also stretched out, and while they have a strong interest in the latest tech, few have the time to become proficient with them. Part of this is the lack of budget for IT teams or a lack in experience in the new technology.

And this is not just a Pittsburgh-based problem either. According to IT leaders around the world, there is a global shortage of skills:

Source: Statista - “In what area are you suffering a skills shortage?”

This is where IT support expertise through amanaged service provider (MSP) like Ceeva can be beneficial. Organizations can benefit from a higher level of IT knowledge without the cost of hiring.

Additionally, in working withco-managed IT support, internal teams can upskill and focus on high-value projects. It’s a win-win!

3. Unsure How to Future-Proof Operations

The marketplace has been battered by many unexpected events in recent years. More and more organizations want to streamline their operations so that they can become more resilient in weathering future shocks, like the pandemic.

In terms of technology, this means having the ability to scale up or down as needed to reduce the redundancy of technology resources. With the right technologies in place, it becomes easier to ensure business continuity.

Learn how Pittsburgh leaders are navigating these challenges and improving their digital experience in the process!

This was illustrated in how some organizations were able to quickly adapt when the pandemic required most employees to work from home. With cloud-based systems, it was relatively easy for teams to continue to collaborate while working remotely. For organizations in Pittsburgh, IT support can advise and implement these systems and strategies that can help future-proof your organization.

4. Questions on Cloud Migrations

There is a growing trend to migrate on-premise systems to thecloud. Yet some organizations still use outdated physical servers because they’re not sure how to go about this migration process. In our experience withcloud services for Pittsburgh businesses, they ask questions like:

• Should we keep some systems on-site and operate on a hybrid model? 

• Should we migrate everything to the cloud?

• If we do migrate, what’s the best cloud solution to use for our budget? 

There are many considerations when it comes to cloud migration. Answers to these considerations can be provided by knowledgeablemanaged IT support. Organizations can use this expertise to guide them through the migration process to ensure that it is completed with minimal effect on your team’s work.

5. Potential in Automation Technologies

A great advantage of technology is the help it offers in terms of automation. This has the effect of speeding up processes and ensuring that small tasks don’t get forgotten about. But implementing automation tools can be difficult because it requires learning how to use a new system. Your employees may be reluctant to do so and get frustrated in the process. 

Pittsburgh-based IT support expertise can help with this transition and train employees on the new technologies. This helps to improve thedigital experience for employees while helping them to work better.

6. Gaps in Data Security

Most organizations know that they need to improve theircybersecurity. But budget constraints and lack of expertise make it difficult to keep ahead of new threats.

The cost of cyber attacks is expected to grow to over $10 trillion by the end of 2024! Don’t wait to upgrade your cybersecurity solutions.

Because amanaged IT company would work on maintaining security on a daily basis, they can more easily identify vulnerabilities. They also know what steps to take in the event of a data breach and can help organizations minimize damage.

7. Improving Your Digital Employee Experience

Increasingly organizations are realizing the importance of digitalemployee experience and how tools can help enhance it. It’s all about understanding what your employees need to become more proficient. This could be automation or project management tools or having the right tech in place to support yourremote work culture.

A managed IT service provider has the expertise to advise organizations on ways to improve theirdigital employee experience. This includes which technologies are suited to different ways of working and how they can be implemented. This can save leaders a great deal of time and give them the assurance that the advice given is based on real-world practical experience.

Address these Challenges with Pittsburgh IT Support

A common theme in each ofthese challenges is how advanced IT expertise can help overcome them. Are you prepared to take on 2024 with this new knowledge?

If you need help, Ceeva has been serving businesses and nonprofits inPittsburgh with IT support for more than 30 years. It’s given us a depth and breadth of experience that enables us to keep up with technology trends and challenges.

Find out more about ourmanaged services and how we help you solve your biggest IT challenges!