- On September 15, 2021
- by: Rick Topping
- 2 minutes Read
When organizations use information technology (IT) to improve efficiency, it often results in disruptions internally, and in relationships with clients or customers becoming less personalized than they were previously. If IT providers take steps to make sure IT does not compromise the quality of those relationships, adapting IT can benefit users significantly.
Changes in IT, be they software or hardware, can be unsettling and cause anxiety under the best of circumstances, and they can be especially overwhelming to non-profit organizations that tend to have smaller staffs than corporate clients. Excellent IT providers can minimize disruption by taking three actions that help IT clients become more responsive to the needs of their team members and customers or clients to make the organization more humane.
Action #1: Work closely with IT clients to ensure that end users will be able to use the new IT system or platform easily.
This hands-on approach is something that clients appreciate because it’s something they need, and it’s also something that many IT providers don’t offer, or don’t do well.
One of our clients, Sarah Dittoe, Resource Center Director, YWCA of Pittsburgh is most appreciative of our recent efforts on behalf of her organization. A thank-you note that Sarah sent us recently read, “You are always so patient and accommodating. Having reliable and proficient IT support…trickles down to our program participants in ways you folks don’t get to see, so thank you for always going above and beyond.”
It is gratifying for everyone at Ceeva to read those words because it makes us feel even better than we already do about coming to work every day. It’s even more rewarding because the YWCA provides financial support to less fortunate individuals and families in the Pittsburgh region for basic needs such as food, housing and rental arrears to prevent eviction, as well as utility payments to prevent shut offs.
According to Sarah, “Having a supportive partner allowed YWCA to administer funds and support in a timely manner, producing a sense of relief among program participants.”
She made that comment in reference to Ceeva assisting the YWCA this past March with getting the organization’s old computers in top working order, as well as for providing new computers to make sure the YWCA could disburse more than $25 million in newly available federal funds promptly to prevent evictions throughout Allegheny County. In this instance, the YWCA had two weeks to hire seven people, determine a budget and arrange for training.
Besides setting up computers, we helped the organization develop and implement a training program which has enabled the YWCA to help some of the most vulnerable people in our community remain in their homes.
Action #2:Provide Comprehensive Training.
This hands-on approach is something that clients appreciate because it’s something they need, and it’s also something that many IT providers don’t offer, or don’t do well.
One of our clients, Sarah Dittoe, Resource Center Director, YWCA of Pittsburgh is most appreciative of our recent efforts on behalf of her organization. A thank-you note that Sarah sent us recently read, “You are always so patient and accommodating. Having reliable and proficient IT support…trickles down to our program participants in ways you folks don’t get to see, so thank you for always going above and beyond.”
It is gratifying for everyone at Ceeva to read those words because it makes us feel even better than we already do about coming to work every day. It’s even more rewarding because the YWCA provides financial support to less fortunate individuals and families in the Pittsburgh region for basic needs such as food, housing and rental arrears to prevent eviction, as well as utility payments to prevent shut offs.
Action #3:Always be Accessible.
This hands-on approach is something that clients appreciate because it’s something they need, and it’s also something that many IT providers don’t offer, or don’t do well.
One of our clients, Sarah Dittoe, Resource Center Director, YWCA of Pittsburgh is most appreciative of our recent efforts on behalf of her organization. A thank-you note that Sarah sent us recently read, “You are always so patient and accommodating. Having reliable and proficient IT support…trickles down to our program participants in ways you folks don’t get to see, so thank you for always going above and beyond.”
It is gratifying for everyone at Ceeva to read those words because it makes us feel even better than we already do about coming to work every day. It’s even more rewarding because the YWCA provides financial support to less fortunate individuals and families in the Pittsburgh region for basic needs such as food, housing and rental arrears to prevent eviction, as well as utility payments to prevent shut offs.
Acting with Mutual Benefits Always In-Mind
The anecdotes we’ve relayed show that empathy, dedication and responsiveness go a long way toward creating relationships that are a win-win-win proposition.
How consistently has your IT provider shown levels of empathy, dedication and responsiveness that help to improve the quality of your workplace, as well as the quality of your relationships with the customers or clients you serve?
Our clients are better able to take full advantage of the IT we provide and support while maintaining harmony throughout the organization. In turn, they can serve their clients or customers more effectively than they could otherwise, and we at Ceeva benefit by creating and maintaining long-term relationships with clients.
Those relationships have allowed us to become deeply familiar with their organizations’ cultures and preferences so we can be proactive in managing their IT needs.
How consistently has your IT provider shown levels of empathy, dedication and responsiveness that help to improve the quality of your workplace, as well as the quality of your relationships with the customers or clients you serve?
Let us know atinfo@ceeva.com